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MyPhoto FAQ
Placing an Order
How do I place an order?
How do I use my desktop computer to order photos that are on my phone?
I emailed a photo to 123@myphoto.com. Why didn't I get anything back?
Can I email more than one photo at a time?
How do I rotate or change the orientation of my photo?
Can I edit my photo after uploading?
Can I change or cancel my order after I've submitted it?
Can I change or add items to my order before it ships?
Why doesn't my promo code work?
Can I turn my physical, hard copy photo into any of your products?
Shipping & Tracking
Where do you ship from and to?
How do I check the status of my order?
How do I get FREE shipping?
What is Priority Printing?
I just placed my order and the shipping address is wrong! How can I update my shipping address?
Can I ship to someone else's address or a PO box?
Can I ship to multiple addresses in the same order?
Photo & Product Quality
How do I know my products will look great?
Are the photos really inside the acrylic blocks?
Gifting
Can I get my order gift wrapped?
Do you show any costs/prices in the gift boxes?
Secure Personal Information
Are payments secure?
What do you do with the pictures I upload?
How will my personal information be used?
Corporate & Large Volume Orders
Do you offer corporate gifting programs or large quantity discounts?
Refunds, Returns & Exchanges
Can I get a refund, return or exchange an item?
Shipping & Tracking
How do I contact MyPhoto's Customer Experience team?
How do MyPhoto prices compare to other photo printing services?
How do I unsubscribe from your mailing list?
What's your holiday shipping schedule for 2024?